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Terms and Conditions

For all customer service inquiries please email us at Monday – Friday 9:00 am – 4:30 pm EST.

Payment Methods

We currently accept Visa, Mastercard, Discover and American Express.

Delivery/Payment Processing

Normal order delivery time for orders shipping within the continental United States is 10 business days from the date of your payment approval. Credit cards require two business days for approval. Personal checks require 15 business days to clear. Be sure to include a valid street address with your order, as FedEx cannot deliver to a Post Office box or APO address.

Return Policy & Instructions

If you would like to return an item, we will refund your product purchase price or credit your credit card depending on the original payment method within 60 days from the date or purchase. We must receive the product in order to refund. Please include your name, full street address, telephone number, order number and action required on a sheet of paper. If exchanging an item for a different dollar value, your credit card will be charged or refunded the difference. If not paying by credit card, please include a check or money order for the difference in purchase price. Shipping & handling charges are not refundable for returns or exchanges.

Return to:
Robertson Marketing Group
Attention: Mack Shop Return Goods Processing
Ref: SO ___________
359 Kesler Mill Road
Salem, VA 24153

Price & Sales Tax

All prices in this catalog are subject to change without notice. We are required to collect sales tax on all applicable merchandise orders and shipping charges in PA, MD, NC, NV, SC and VA. 

Mailing List Policy

Your name will automatically be added to our electronic mailing list when you either set up a new account with us or place an order. Your name will not be sold, and will be kept confidential to Mack Trucks, Inc. Please email customer service if you wish to be removed from this list. 

Special Shipping Instructions

For shipments to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands, additional shipping charges will apply. The Mack Webstore offers express shipping for an additional fee. All orders requiring express delivery must be received by 1:00 pm EST Mon-Fri. Orders placed after 1 pm or on weekends will be shipped the next business day with expedited shipping excluding weekend service. The Mack Store is closed Saturdays and Sundays. All Free Shipping promotional offers are valid only for regular, retail, non-expedited purchases shipped within the continental United States.

International Orders

When requesting shipping to a country other than the United States, you may order by phone or online. You will be notified by email of shipping charges if placing an order online. Shipping charges vary by country and customers are responsible for all additional fees related to international orders (i.e.: import fees, duties and taxes). All Mack knives are restricted from export. Pricing for all products is stated in US Dollars. 

Purchasing Gift Cards/ Redeeming Gift Cards

A Mack Store gift card always makes a perfect gift. Gift cards are available for purchase from the Mack Store by emailing To redeem a gift card, you will also need to call a customer service representative to place your order, as the gift cards cannot be used on the web store. Gift cards can be redeemed in person at our Mack Store locations.

Promotional Offers

Promotional discount offers are applicable to retail orders only. All Free Shipping promotional offers are valid only for regular, retail, non-expedited purchases shipped within the continental United States.